Warranty & Returns

We are very confident that you will be happy with your purchase of our products.

In the unlikely event your purchase does have a manufacturing fault or does not live up to the product description, you are able to return your purchase within 30 days of the order date for a refund or exchange.

Any costs of return will be borne by the customer.

Please submit a return request via hello@hivehaven.com.au online prior to sending back your return. The ‘return request’ must be approved before the items can be sent back.

Live Bees

We promise to supply you with a healthy hive of bees including a laying queen.

If your hive dies we will replace the colony on return of the complete unit (colony & box)

We guarantee our colonies in a heatwave up to 45degrees if they are housed in a Hive Haven V9.

We do not guarantee colonies that are placed in direct sunlight between the warmer months of October to March.

We do not guarantee a colony that you have split or budded.

We do not guarantee a colony housed in a V9 where the hive insulation has been removed, changed or altered.

Any costs of return will be borne by the customer.

Please submit a return request via hello@hivehaven.com.au online prior to sending back your return. The ‘return request’ must be approved before the items can be sent back.

 

Hive Haven Pty Ltd, PO Box 3, Beerburrum, Qld, 4517

 

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